Flash Extractor
Soft-Center
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Tech Support
One important thing:
We are not 24/7 data recovery service
Thats why there is no reason to buy FE for 1 case recovery

There is too much new devices at market every day
We cant analyze all devices at one day
Thats why we skip uniqe cases and focus our attention on popular cases


We help for free
- case have full description
- you have active Flash Extractor key (must be set in your profile)

We dont work with
- voice recorders
- video recorders
- netbooks, tablets
- make in old software version
- we do not create configs for monolith chips
- we do not help with monolith pinouts

We help for fee
- dumps readed in wrong order (Look Chip numbers)
- big file system corruption
- refubrished devices
- file system is not FAT or NTFS

This rules is not promise. We can change them anytime


Case description:
- Controller name
- Device size in GB
- Device photo with chip read order numbers. >Photo requirements<

If dumps readed with other reader, need write about it


Dumps upload requirements
1. Upload dumps including FE folder
2. Use WinRar
3. Add recovery record (1%)
4. Split on parts with build in WinRar feature

Files will have names:
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar

Container
Every topic in "Support" section have file container
You can find its number at first admin post:



Run "Container.exe" and enter this number

Maximum file size 2GB
You can upload any number of files


TeamViewer access
Install TeamViewer v6 (Download Link)
We cant work with other versions
Put ID and password in container

We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night


Forum sections
Support - place for new topics and ease cases
Archives - closed topics
Analyze - need create new layout (an easy ones)
Hard - hard cases, require many time to solve them
Impossible - fail to recover data

We can move your topic to different forum section depends on it status. You can find it if save link, or search for your messages on forum. We never delete support topics


Signs
[!] - dump uploaded
[1] - we made 1 attempt to make recovery
[+] - model added
[-] - can't recover
Last added
JMF903   2c 88 05 c6   8x2 Monolith SD_1   45 3c a9 a2   1x1 M5661P   ec d3 14 a5   1x1 UT163-T6   ad d3 c1 95   1x2 SM2232T AD   2c 88 04 4b   4x1 IS903   89 84 64 3c   2x4   v2 Monolith Micro SD 2   45 3e 97 83   1x1 SD_61   2c 64 64 3c   2x1 PS2251-07-V   98 3a 98 a3   1x2 Monolith Micro SD 2   45 3e aa a2   1x1   v2
News
18.10.2017 Power adapter
07.10.2016 Conatiner v9
07.09.2016 VT / Auto - new mode
27.07.2016 CR2 files support
10.04.2016 Processor Cores
Other products
Soft-Center ltd.