Flash Extractor
Soft-Center
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Tech Support
One important thing:
We are not 24/7 data recovery service
Thats why there is no reason to buy FE for 1 case recovery

There is too much new devices at market every day
We cant analyze all devices at one day
Thats why we skip uniqe cases and focus our attention on popular cases


We help for free
- case have full description
- you have active Flash Extractor key (must be set in your profile)

We dont work with
- voice recorders
- video recorders
- netbooks, tablets
- make in old software version
- we do not create configs for monolith chips
- we do not help with monolith pinouts

We help for fee
- dumps readed in wrong order (Look Chip numbers)
- big file system corruption
- refubrished devices
- file system is not FAT or NTFS

This rules is not promise. We can change them anytime


Case description:
- Controller name
- Device size in GB
- Device photo with chip read order numbers. >Photo requirements<

If dumps readed with other reader, need write about it


Dumps upload requirements
1. Upload dumps including FE folder
2. Use WinRar
3. Add recovery record (1%)
4. Split on parts with build in WinRar feature

Files will have names:
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar

Container
Every topic in "Support" section have file container
You can find its number at first admin post:



Run "Container.exe" and enter this number

Maximum file size 2GB
You can upload any number of files


TeamViewer access
Install TeamViewer v6 (Download Link)
We cant work with other versions
Put ID and password in container

We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night


Forum sections
Support - place for new topics and ease cases
Archives - closed topics
Analyze - need create new layout (an easy ones)
Hard - hard cases, require many time to solve them
Impossible - fail to recover data

We can move your topic to different forum section depends on it status. You can find it if save link, or search for your messages on forum. We never delete support topics


Signs
[!] - dump uploaded
[1] - we made 1 attempt to make recovery
[+] - model added
[-] - can't recover
Last added
Monolith Micro SD_13   ec de 98 ce   2x2   v2 UT163-T6   2c d3 94 a5   2x1 SD_51   2c 88 04 4b   2x4 PS2233-F   98 d5 98 83   1x1 IT1167BE-48A   ec d7 98 ca   1x1 82-00258-1   45 c7 98 82   1x1 SM2685BA   45 de 94 93   1x1 Monolith USB_15   2c 44 44 4b   1x1 SD_61   2c a4 e5 54   2x4   v2 SD_6   89 d7 d5 3e   2x2
News
22.02.2018 Bad Bytes Editor
18.10.2017 Power adapter
07.10.2016 Conatiner v9
07.09.2016 VT / Auto - new mode
27.07.2016 CR2 files support
Other products
Soft-Center ltd.