Flash Extractor
Soft-Center
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Tech Support
One important thing:
We are not 24/7 data recovery service
Thats why there is no reason to buy FE for 1 case recovery

There is too much new devices at market every day
We cant analyze all devices at one day
Thats why we skip uniqe cases and focus our attention on popular cases


We help for free
- case have full description
- you have active Flash Extractor key (must be set in your profile)

We dont work with
- voice recorders
- video recorders
- netbooks, tablets
- make in old software version
- we do not help with monolith pinouts

We help for fee
- dumps readed in wrong order (Look Chip numbers)
- big file system corruption
- refubrished devices
- file system is not FAT or NTFS

This rules is not promise. We can change them anytime


Case description:
- Controller name
- Device size in GB
- Device photo with chip read order numbers. >Photo requirements<

If dumps readed with other reader, need write about it


Dumps upload requirements
1. Upload dumps including FE folder
2. Use WinRar
3. Add recovery record (1%)
4. Split on parts with build in WinRar feature

Files will have names:
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar

Container
Every topic in "Support" section have file container
You can find its number at first admin post:



Run "Container.exe" and enter this number

Maximum file size 2GB
You can upload any number of files


TeamViewer access
Install TeamViewer v6 (Download Link)
We cant work with other versions
Put ID and password in container

We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night


Forum sections
Support - place for new topics and ease cases
Archives - closed topics
Analyze - need create new layout (an easy ones)
Hard - hard cases, require many time to solve them
Impossible - fail to recover data

We can move your topic to different forum section depends on it status. You can find it if save link, or search for your messages on forum. We never delete support topics


Signs
[!] - dump uploaded
[1] - we made 1 attempt to make recovery
[+] - model added
[-] - can't recover
Last added
PS2251-09-26   98 3a a4 93   1x1 SM3257EN L BA   45 de 98 92   1x1 Monolith USB 60   ad 5e 28 22   1x1 PS2251-07-V   98 3a a4 93   1x1 SM3269M AA   2c a4 64 32   1x2 Monolith USB 59   98 3a 98 a3   2x1 Monolith USB 58   2c d7 94 3e   2x1 Monolith USB 57   ad de 14 a7   1x1 IS917   98 de 94 93   1x4 20-82-00369-1   45 3c 96 93   4x1
News
10.03.2020 RR for ad 3a 18 03
01.12.2019 Power Adapter v3
20.04.2018 Sector Number Slow
17.03.2018 Adapter BGA-272
22.02.2018 Bad Bytes Editor
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