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Joined: 26 Aug 2005
Posts: 19582

Flash-Extractor developer

PostPosted: Tue Apr 30, 2013 15:22    Post subject: Important notice
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I write this topic that everything was clear between us
When you buy our softwarre and hardware

What you buy when you buy 1 year license
1. Current program version that works forever
2. Right to update your program to new version during 1 year from license activation
3. When 1 year finish new program versions will not work with your key
4. We dont keep old versions

About tech support
Tech support is not in cost of program
But it is free
And it is our good will
We do it to make program up to date
That you buy update each next year and we have money
We dont give support if you dont have active key

About our team
Some times it consist from 5 peoples
Some times it reduce to 1 man
Crack new devices every day is very difficult hard for psychic job
Like blow my head to stone wall day by day
Some times it tires me very much
Some times i do it with pleasure
It can happen that i come to my internal line and send all this to hell
I'm very near it

In this case tech support will be stopped
I leave right for me that i can take some rest to my overworked head when i need it
Even if there is no more support team members on work
Thats why i write this text
That you know it and was free to choose what to do

You pay 1870 for license
For this money i can not work 1 year
For this money i can not pay to my employes, office rent, and taxes 1 year
It is big money for you and small money for me/company
We can exist only if many people pay us every month
If we will receive little money every month, we will be closed

Sometimes before buy FE people ask me in email about future of program and company and prices..

I need say that future is unknown
Because clients of data recovery centers don’t want pay many money for flash recovery
On other hand flash recovery is much more complex then hdd recovery

There is only few big companies that produce hdd
And there is alot of companies that produce flash drives
Any student can create his own flash drive - its easy
But hard to find how it works (crack it)

Thats why we have "little" number of hdd models
And huge number of flash drives models

And many new models come to market each year
When i crack 1 device, on market come 2 new
When i crack 2 devices, on market come 4 new

To support all models, i need encrease support team size twice each year
To do it i need increase program cost twice each year

As i understand current cost (1870) is very expensive for most customers

This mean that with time we will support less and less % of flash drives models
Because my crack speed is limited

This can come to situation when nobody will buy FE
Or it come to situation when FE will support only most popular models of controllers
For example SM, Phison..

So future is unknown
And you must know it, before you buy FE

Sometimes people says - i have 3-5 flash cases per year
And ask for discount
This is bad for me

Because this man will never become proffesional user
He will always need my help
This is bad for me

Better use our remote recovery services
Read dumps
We will connect with TeamViewer and recover data

Joined: 07 Sep 2011
Posts: 133

PostPosted: Wed May 01, 2013 0:22    Post subject:
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The thing is, most jobs can be done with an expired copy of FE. Our incentive to pay again for the license was mainly to get _support_. If we don't have that incentive anymore, we'll be less likely to buy another license.

Joined: 26 Aug 2005
Posts: 19582

Flash-Extractor developer

PostPosted: Wed May 01, 2013 0:59    Post subject:
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The thing is, most jobs can be done with an expired copy of FE.

Nice to listen it.

About support
Yes, you are right
I need think on it

Joined: 19 Jan 2009
Posts: 1060
Location: Germany

PostPosted: Wed May 01, 2013 22:51    Post subject:
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My proposal - introduce support fee for members with valid licence key, should be one third of your regular service fee.

Joined: 14 Jan 2012
Posts: 98

PostPosted: Wed May 01, 2013 23:10    Post subject:
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armadillo wrote:
My proposal - introduce support fee for members with valid licence key, should be one third of your regular service fee.

Why should people with active licenses pay more for support? Like board_guy said, there is no incentive for me to keep updating yearly especially if more fees are involved for support.

If support costs an additional fee then i would just keep old FE, not update because it solves many problems still, and pay small fee for support instead of 1870 every year for program updates that may or may not be beneficial to me.

Joined: 19 Jan 2009
Posts: 1060
Location: Germany

PostPosted: Thu May 02, 2013 0:16    Post subject:
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Why should the licence fee include support for new models? That is additional qualified work!

Joined: 11 Dec 2008
Posts: 54
Location: USA

PostPosted: Mon May 06, 2013 18:20    Post subject:
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Please, take vacation when you need, and raise the price of yearly update/support if you need. Some people will complain, but those of us who are serious understand that this is how things work.

There is no problem paying good money for good product and good support!

Joined: 23 Jul 2008
Posts: 62

PostPosted: Tue May 07, 2013 6:23    Post subject:
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I agree, Сергей, please take time to rest and enjoy your vacation.

We are very appreciative of your work and the product that you have created, having been an active user for more than 5 years. Your hard work in creating a quality, hex-editor based methodology and solution has made for great flexibility in use. When compared to other solutions, Soft Center is the best solution, bar none.

It seems like everyone wants something for free (or close to it), both many of your customers and in turn their customers who are not willing to pay for data recovery. If their customers really cared about their lost vacation photos or lost spreadsheets and documents, then they would pay the true cost of data recovery efforts, not a diminished market value that prevents companies and developers like you from surviving and thriving.

For our needs to serve our "clients", your product is one of the least costly tools or equipment in our lab. We would easily justify spending considerably more for your product license and extra support when needed.

Keep up the great work! (and don't listen to the haters... they will suck you dry)

Joined: 21 Sep 2012
Posts: 441

PostPosted: Thu May 09, 2013 2:09    Post subject:
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I am right there with drccsc and djembs. Rest if you need to, and if you must raise your cost to keep everything going, do it! Smile

I do understand where others are coming from with the cost already where it is at, but with the volume of work that can be done with your software it has more than paid for itself here and I would have little hesitation to buy again if the cost was higher.

The trouble I see with trying to come up with more money through support costs is that if you make all support have a cost it will discourage people to seek support, which means you end up seeing less drives/cards and having a less complete list of configs and models..
Maybe make it so there is a 'small' fee for support once your license is expired? That way it encourages places that do larger volumes of work(or need more support) to renew their license sooner, but allows smaller shops to get by without renewing as often while still giving you -some- income for your work.

Joined: 26 Aug 2005
Posts: 19582

Flash-Extractor developer

PostPosted: Thu May 09, 2013 2:41    Post subject:
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Write some more text
But think and add to first message

Joined: 18 Nov 2009
Posts: 2320
Location: Poland

PostPosted: Thu May 30, 2013 14:24    Post subject:
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Communication is the most important thing Smile I think that at this moment all of the users understand situation. This explanation convinced me. We don't have this information before.

My advice is make topic: wish list. Some ideas from user can be very useful and maybe simple for implement (of course it will be your decision what implement or not) Smile

Joined: 07 Jun 2010
Posts: 71
Location: Greece

PostPosted: Wed Sep 24, 2014 15:54    Post subject:
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Maybe you can give experienced FE users the possibility to help out in some cases and THEY get paid for it. I see lots of experienced members here that can help in your task and not having to be on paycheck, but be paid per case by clients who are willing to pay them research. So maybe you can create a more open platform so that older clients can help other inexperienced clients that have the hardware and they get paid for it. What do you think?

Joined: 09 Dec 2008
Posts: 1826
Location: RecoverMyFlashDrive.com Bridgeport, CT, USA

PostPosted: Wed Sep 24, 2014 23:57    Post subject:
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FE is not a research tool!!

Joined: 26 Aug 2005
Posts: 19582

Flash-Extractor developer

PostPosted: Sat Oct 04, 2014 4:22    Post subject:
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mmingos wrote:
Maybe you can give experienced FE users the possibility to help out in some cases and THEY get paid for it.

I do not understand what is required from me in this situation

There is many experienced FE users on forum
And they frequently offer their help

You can freely ask them of help
And pay them for data recovery

Joined: 16 Feb 2013
Posts: 469
Location: Adelaide, Australia

PostPosted: Sat Oct 04, 2014 4:38    Post subject:
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I don't think a vendor should pay one customer for helping with shortcomings of another customer. I think it is very beneficial for a vendor to listen to ideas and suggestions from a customer, and decide himself if it is good idea, and to implement it.

half of the help given is things like:
add chip numbers
power mods
add good photos
try library cases
info already available

and free support is already available.

I think it would just complicate things too much for anything like that
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